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Further to the Covid-19 outbreak, we have reopened our clinics in a phased manner. Our members of staff must adhere to a Covid-19 Standard Operating Procedure (SOP) which involves training, adaptation, administration, and an adequate supply of PPE. The safety of our staff and patients is important to us and will not be compromised.

We are open for Urgent Emergencies and some Routine appointments.


A COVID-19 Medical History Form MUST be completed for every patient before an appointment is booked and prior to the visit. To book an appointment please complete the form and then call 01727238880.


  1. You must submit a COVID-19 Medical History Form prior to attending the appointment. You will not be seen without a prior appointment and without the form.
  2. You must provide us with up to date information that includes a working email address and telephone number. We need this information to enable to contact you in case of an urgent emergency.
  3. You must arrive for the appointment on time or you may not be seen.
  4. The door will be closed and only the patient will be allowed in. We will make an exception for a young or vulnerable patient. If you feel that you should be attending the appointment with your child please contact us BEFORE the appointment. An accompanying person must also complete a COVID-19 Medical History Form
  5. Please arrive with no belongings if possible. If you have belongings, they will be stored in a designated box. Please do not bring food and drink into the clinic.
  6. You must come to the appointment wearing a mask or a face covering or the appointment will not go ahead. If you feel an urge to sneeze, slip the mask or face covering back on your face immediately. You may purchase a mask from our receptionist at a cost of £1 if you do not have one.
  7. If you have a medical condition or a disability that precludes you from wearing a mask you must notify us in advance.
  8. On arrival, your temperature will be checked. You will only be allowed to enter if it is less than 38°C.
  9. Mobile phones must be kept away in your pocket or we will ask you to place it in a plastic bag.
  10. The patient or parent (if allowed) will be asked to use the hand gel and walk into the Surgery.
  11. We will ask that you observe a 2m distancing rule and refrain from touching fixtures.
  12. Please do not use our toilet unless it is an absolute emergency. Ask first!
  13. On leaving we will ask that you use the hand gel and we will open the door to allow the patient out.
  14. We request that parents wait outside for their child. We have a Chaperone policy and we take care of your child. Our staff members are DBS checked.
  15. You will not be seen if you are late for the appointment.
  16. The Orthodontist will email you directly only if any concerns arise during the appointment.
  17. We ask that the parent or patient call or email us after the appointment to book the next visit.
  18. Please provide your child with a contactless card if possible, if he/she needs to purchase any hygiene products at reception.

Our reopening plan

Phase I

We will be attending to patients with Urgent Emergencies. This includes broken braces ‘causing pain and discomfort that cannot be managed at home’ as well as ‘lost or broken removable retainers and appliances needing replacement’.

The charge for replacing a single appliance is £80.70 and £161.40 for two. Payment must be made by card over the phone when booking the appointment.

During this phase WE WILL NOT be using equipment that generates aerosol (AGPs). We will not be attaching braces to teeth, and we will not be removing braces. We will continue to respond to emails, calls/voicemail and provide virtual assistance/advice. We may ask you to send us a photo illustrating the problem.

Phase II

Within a couple of weeks we will start booking in routine (non-emergency) patients requiring brace adjustment.

During this phase WE WILL NOT be using equipment that generates aerosol (AGPs). We will not be removing braces and may not be able to attach braces for everyone. We will continue to respond to emails, calls/voicemail and provide virtual assistance/advice if needed.

Phase III

As soon as practicable.

We will aim to consider carrying out procedures that involve aerosol production (AGPs) including replacing missing brace attachments and removing braces. The operating procedure involved will mean that we can only see a patient every 1.5 hours which will limit the number of patients that we can see. We will consider seeing new patients.

Phase IV

In the event of a vaccine or cure, the SOP will change and we will return to a more productive routine.